Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Shinehome@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Shinehome@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Shinehome@outlook.com.

ArtyWay's History

Artyway’s founder and creative director Sam Andrew hails from an industrial design background.         In 2018, Sam decided to change gears and turn her energy towards Artyway, a collection of exceptional Homeware. Focusing on quality material, good design, craftsmanship and sustainability, Artyway reflects the epitome of quality over quantity. 

Meb was highly inspired by the Bauhaus Movement's artists and architects. From Mies van der Rohe's works to Kandinsky's paintings, to Aalto's furniture, she acquired a rationalist vision of design by gleaning how they served a utilitarian purpose in a cleverly simple way. Artyway merges industrial design and fashion, creating functional handbags made of luxurious and honest materials to improve people's lives in small but important ways. 

Innovation being the key factor alongside aesthetic, Artyway has brought unexpected shapes with smart details, functionality and a new luxury feel with a contemporary price point.